At luck91, your personal data is treated with the same care as your PKR balance. This Privacy Policy explains exactly what information we collect, why we collect it, how it is stored, and the rights you have over it as a luck91 player.
Six principles that govern every decision luck91 makes about your personal data. These are not aspirational values — they are operational requirements built into how the platform works.
Every page on luck91 is served over HTTPS with 256-bit SSL encryption. Your login credentials, personal details, and PKR transaction data are encrypted in transit. No data moves between your device and the luck91 platform in plain text — at any point in the process.
luck91 does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. Your CNIC details, mobile number, JazzCash wallet ID, and gaming history are never passed to advertisers. Data sharing is limited strictly to what our licensing and legal obligations require.
Player personal data is stored in secure, access-controlled systems that are logically and physically separate from luck91's operational infrastructure. Database access is restricted to authorised personnel on a need-to-know basis, with full audit logging of every access event.
luck91 only collects personal data that is genuinely necessary to operate the platform, process PKR transactions, comply with KYC and AML requirements, and deliver player support. If we do not need a piece of information to provide you with a service, we do not ask for it.
luck91 players have enforceable rights over their personal data: the right to access it, correct it, request deletion, object to processing, and withdraw consent for marketing communications. These rights can be exercised at any time by contacting support — and luck91 is obligated to respond within 30 days.
luck91 does not hold on to your data indefinitely. Retention periods are defined for each data category and tied directly to the legal and regulatory requirements that justify holding the data in the first place. When the retention period expires, data is securely deleted or anonymised.
This Privacy Policy is issued by luck91 ("luck91", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at https://luck91.pro. luck91 acts as the data controller in respect of all personal data collected from registered players and website visitors as described in this policy.
luck91 is committed to protecting the privacy and personal data of all individuals who interact with our platform. This Privacy Policy sets out in transparent terms the personal data we collect, the purposes for which we process it, the legal basis upon which such processing rests, and the rights available to you as a data subject.
This Privacy Policy applies to all users of the luck91 website, mobile platform, and any associated services regardless of the device or method of access. By registering a luck91 account or continuing to use the platform after this policy has been made available to you, you acknowledge that you have read and understood its contents.
luck91 collects only the personal data that is necessary to deliver, secure, and improve the platform and services we provide. The categories of personal data we collect are as follows:
| Data Category | Specific Data Points | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, nationality, gender | Account registration and KYC verification |
| Contact Data | Email address, mobile phone number, residential address | Account registration |
| Financial Data | JazzCash wallet ID, EasyPaisa number, bank account details (HBL, UBL, Meezan Bank), transaction history, deposit and withdrawal records in PKR | Payment processing and KYC |
| Gaming Data | Game history, wagering records, session duration, betting patterns, balance history, bonus usage | Ongoing platform use |
| Technical Data | IP address, device type, browser type and version, operating system, device fingerprint, geolocation data | Every platform session |
| Communications Data | Live chat transcripts, support email correspondence, feedback submissions | When you contact luck91 support |
| Compliance Data | KYC documents (CNIC scan, proof of address, source of funds evidence), AML screening records | Verification and regulatory compliance |
luck91 collects personal data through the following means:
luck91 processes personal data for the following defined purposes. We do not use personal data for any purpose that is incompatible with those listed here without first obtaining your consent or establishing a new lawful basis:
luck91 processes personal data only where a valid legal basis exists under applicable data protection law. The legal bases upon which luck91 relies are as follows:
luck91 does not sell, rent, or otherwise commercially disclose your personal data to any third party. Data sharing is limited to the following categories of recipients, each of whom receives only the minimum data necessary for their specific function:
The luck91 platform uses cookies and similar tracking technologies to deliver, secure, and improve the service. Cookies are small text files stored on your device by your browser when you visit a website. luck91 uses the following categories of cookies:
You can manage your cookie preferences through your browser settings at any time. Withdrawing consent for non-essential cookies will not affect your ability to use the core luck91 platform. Note that clearing cookies will log you out of any active session.
luck91 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law and our licensing obligations. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | Duration of account + 5 years after closure | AML regulatory requirements |
| Financial transaction records | 7 years from transaction date | Tax and financial regulatory obligations |
| KYC documentation | 5 years after account closure | Licensing authority requirements |
| Gaming history and session logs | 3 years from session date | Responsible gaming monitoring and dispute resolution |
| Customer support communications | 3 years from last interaction | Service quality and dispute records |
| Technical logs (IP, device) | 12 months from collection | Security monitoring and fraud detection |
| Marketing consent records | Until consent withdrawn + 1 year | Demonstrating lawful marketing basis |
Following expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised data may be retained for statistical and platform improvement purposes without limit, as it can no longer be linked to any individual.
As a luck91 player, you have the following rights in respect of your personal data. These rights can be exercised at any time by submitting a written request to [email protected]:
luck91 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
While luck91 takes all reasonable precautions to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your luck91 account password. luck91 strongly recommends enabling two-factor authentication on your account and never sharing your login credentials with any third party.
The luck91 platform is strictly intended for adults aged 21 years and over. luck91 does not knowingly collect, process, or store personal data from any individual under the age of 21. Age verification is a mandatory step in the luck91 registration process, and accounts where age verification fails will not be activated.
If luck91 discovers or is informed that personal data has been collected from a person under the age of 21, the account will be immediately suspended, all personal data associated with that account will be securely deleted, and any deposits will be returned to the originating payment method. Winnings generated by underage accounts will be voided.
luck91 may send you promotional emails, SMS notifications, and in-platform messages about bonuses, new games, sportsbook markets, and platform updates. We will only send you direct marketing communications where you have given explicit consent during registration or at a subsequent point through your account settings.
You may withdraw your consent to receive marketing communications at any time using any of the following methods:
Withdrawal of marketing consent will be processed within 5 business days. Please note that opting out of marketing communications does not affect transactional communications such as deposit confirmations, withdrawal notifications, security alerts, and important account or policy updates, which luck91 is required to send regardless of marketing preferences.
The luck91 platform integrates third-party services including game software providers, payment gateways, and analytics tools. While luck91 selects these providers carefully and enters into contractual data processing agreements with each of them, luck91 is not responsible for the independent privacy practices of third-party service providers operating their own platforms or websites.
This Privacy Policy applies solely to data processed by luck91 in connection with the luck91 platform. When you interact with a third-party payment provider such as JazzCash or EasyPaisa to fund your account, you are also subject to that provider's privacy policy and terms of service, which are outside luck91's control.
luck91 does not embed third-party advertising networks, social media tracking pixels, or external analytics services that would share player data with third parties for their own commercial purposes. Any analytics conducted by luck91 uses first-party data processed internally under this Privacy Policy.
luck91 reserves the right to update this Privacy Policy from time to time to reflect changes in applicable law, our data processing practices, or the services we offer. Material changes to this Privacy Policy will be communicated to registered players via email notification and a prominent notice on the luck91 platform at least 7 days before the updated policy takes effect.
The effective date displayed at the top of this document reflects the date of the most recent revision. We encourage you to review this Privacy Policy periodically to remain informed about how luck91 protects your data. Your continued use of the platform after the effective date of a revised policy constitutes your acknowledgement of the changes.
Where a proposed change to this Privacy Policy would require new or extended consent for processing activities previously based on consent, luck91 will seek fresh consent before engaging in that processing. You will not be required to accept changes that materially alter your rights without being given a clear opportunity to review and respond.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way luck91 processes your personal data, please contact us using the details below:
If you are not satisfied with luck91's response to a privacy complaint, you have the right to escalate the matter to the relevant data protection supervisory authority or the independent dispute resolution body designated by our licensing authority. luck91 will cooperate fully with any such regulatory investigation.
Every luck91 player has these rights. They cost nothing to exercise. Submit your request to [email protected] and we are legally required to respond within 30 days.
Request a full copy of all personal data luck91 holds about you, in a portable format.
Ask us to fix any inaccurate or outdated personal information in your account records.
Request erasure of your data where we no longer have a legal basis to retain it.
Withdraw consent for marketing communications or object to processing based on legitimate interests.
Your data is protected, your PKR transactions are encrypted, and your rights are real. Join thousands of Pakistani players who trust luck91 for safe, responsible online gaming.
21+ only. Please play responsibly. luck91 is for entertainment purposes only.